Frequently Asked Questions
Everything about our pieces, delivery, exchanges and care.
About Misk
Who makes Misk jewellery?
Misk is an Emirati fine jewellery house founded in 2020 by Maher Khansaheb. Every piece is designed and handcrafted in the United Arab Emirates by our own artisans, and shipped from Dubai.
Where can I see the pieces in person?
Our boutique is at Mirdif 35 Mall, Al Khawaneej, Dubai. You are welcome to come and try any piece on. For an appointment or to ask us to prepare a selection before you visit, write to info@miskjewellery.com.
What gold and stones do you use?
All Misk jewellery is made in 18k gold, in yellow, rose or white gold depending on the piece. Our collections use brilliant-cut diamonds and natural stones that have long been worn in the Gulf: mother-of-pearl, agate, malachite, amethyst and rose quartz. The gold colour and the stone are listed on each product page.
Why do two pieces of the same design look slightly different?
Because the stones are natural. Agate, malachite and mother-of-pearl are cut so that their banding follows the curve of the setting, and no two stones carry the same pattern. The weight of gold and stones given on a product page is an average value, provided for reference, and may vary slightly on the piece you receive.
Delivery
How long does delivery take?
If the piece is in stock, our team confirms the delivery date as soon as your payment is confirmed. If it is not in stock, it is made for you by hand, which takes up to two to three weeks.
How do I know whether a piece is in stock?
Pieces held in stock carry a Ready to ship badge on the product page, next to the size or colour you select. If the badge is not shown for your selection, that piece is made to order.
Do you deliver inside the UAE?
Yes, and home delivery within the UAE is complimentary on every order. Our team confirms the delivery window once your payment is confirmed.
Do you ship internationally?
Yes. We ship worldwide from Dubai by courier, and international shipping is complimentary on every order. Your pieces travel in our branded boxes, and a tracking number is sent within 48 hours of payment confirmation.
Will I pay customs duties?
Customs taxes and duties are the responsibility of the recipient, and they vary from country to country. If you are unsure what applies where you live, your local customs authority can tell you before you order.
Does someone need to be there to receive the parcel?
Yes. Every delivery must be signed for, and photographic identification may be requested. If you are out, the courier leaves a note so you can arrange a new time. We cannot deliver to PO, APO or FPO boxes, but we can hold a parcel at your local courier station for collection.
Payment
How can I pay?
You can pay by card, Visa, Mastercard or American Express. Orders are shipped once payment is confirmed and the funds have cleared.
Can I pay in instalments?
Yes, within the United Arab Emirates, through Tabby. The option appears on the product page and at checkout when your order qualifies.
Can I pay by bank transfer?
Yes. Please use your order number as the payment reference, and note that the order ships once the funds have cleared in our account.
Exchanges
Can I return a piece?
Misk purchases are non-refundable, and we do not accept returns. We do offer exchanges, and we will always try to help, so please write to us at info@miskjewellery.com if something is not right.
How does an exchange work?
You have fourteen days from the date of purchase to request an exchange, provided the piece is unworn, unused and has not been altered. Every exchange is inspected and approved by our quality team.
What if my piece arrives damaged or faulty?
Please contact us within three days of delivery at info@miskjewellery.com. Pieces that arrive damaged, or that show a manufacturing defect, are exchanged for the same piece, subject to availability. Marks from normal wear are not treated as a fault.
Sizes
How do I find my ring size?
Our size chart converts finger circumference in millimetres into UK, European, US and Japanese sizes, and a short video shows you how to measure at home. You will find it on our size chart page.
Can a ring be resized?
Write to us at info@miskjewellery.com with the piece and the size you need, and our team will tell you what is possible for that design.
Caring for your jewellery
How should I care for 18k gold and diamonds?
Put your jewellery on last, after perfume, cream and hairspray, and take it off first, before swimming, sleeping or exercising. Wipe it with a soft dry cloth after wearing, and keep each piece in its own pouch or box so pieces do not rub against one another.
And pieces set with natural stones?
Mother-of-pearl, agate, malachite and rose quartz are softer and more porous than diamond. Keep them away from water, perfume, chlorine and household cleaning products, and never use an ultrasonic cleaner on them. A soft dry cloth is all they need.
Orders and gifts
Can I order a piece that is out of stock?
Yes. Pieces that are not in stock are made for you by hand, which takes up to two to three weeks. Our team confirms the date once your order is placed.
Is there an offer running at the moment?
Yes. For Eid Al Etihad, prices are reduced across the store until 2 December: 20% on the Heritage chokers, 15% on the Heritage collection and 10% on every other piece. Prices are already reduced on the site, so there is no code to enter.
How do I reach you?
Write to info@miskjewellery.com and our team will be glad to help, whether it is about a size, a delivery date, an exchange or simply choosing between two pieces.
