Refund & Exchange Policy

REFUND AND EXCHANGES POLICY

All Misk Jewellery purchases are non-refundable under any circumstances. We do not accept returns, except for the exchange of items that are faulty due to manufacturing defects.

Exchange Policy:
We offer a 14-day exchange period from the date of purchase, provided the jewellery is unused, unworn, and has not been tampered with. All exchanges are subject to inspection and approval by our quality team.

Faulty Items:
Faulty items will only be accepted if they are delivered to the customer damaged or exhibit a manufacturing defect reported within 3 days of delivery. Items deemed to be subject to normal wear and tear will not be considered faulty.

Exchanges for faulty items will be made for the same item, subject to availability. Please contact our office within 3 days of delivery to arrange an exchange.